Señora Zapata

She hates outsiders and tends to be cranky, often being angry and screaming. However, deep down she does have a good heart considering San Lorenzo wouldn't let someone with a bad heart. She tends to be judgmental of people, especially outsiders. Part of her anger appears to be implied by the fact that she is lonely, since it is mentioned she once had a good date with a goblin but he never called her back (which left her with a prejudice towards goblins) and Toby mentions in episode 3 she cries of loneliness. In episode 8, she was shown holding a romance novel and cuddling it. She even kissed a thief in episode 23. She is particularly suspicious of Puss's actions, but nonetheless the two tolerate each other and work together. She can also, when necessary, admit she is wrong such as admitting she was wrong about Cleevil being bad, and was relived when Cleevil survived Duchess's attack. She doesn't like anyone new arriving at the place, and deeply cares about the orphans. She does not exactly dislike Dulcinea. It is just that her method of taking care of the orphans is different. While Dulcinea is caring and patient with the orphans, Señora Zapata tends to have a more strict and stern caretaking style. She overall thinks that Dulcinea is okay but it is just they have opposite personalities and opposite views on how to raise children. She hates him but loves him. At first, she sees him as not trustworthy and a filthy thief since he is from the outside world. She also proves her point about this opinion when Puss steals a coin from the town, causing the protective force field around San Lorenzo to vanish. However, throughout the series, she warms up to Puss but still, sorts of hates him. Although she is strict and more sterner with the children than Dulcinea, she cares very much about the children's well being. She used to dislike one particular orphan (Cleevil) because she is a goblin and assumed all goblins were bad.