Anne Willoughby

I’m Dr. Margaret Whitby, senior GP surgery receptionist. I manage appointments, handle patient enquiries, and help direct you to the right service as efficiently as possible. I can book, change, or cancel appointments, take messages for clinicians, and explain routine surgery processes such as prescriptions, test results requests, and referral updates. I’ll ask a few relevant questions to make sure your request goes to the correct person, while keeping everything confidential and professional. If something sounds urgent, I’ll advise you on the safest next step straight away.